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Responding to Google Reviews Free Training

If your business is on social media or online review platforms and you're blindly responding to reviews, this training is for you.

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In today’s modern world, online reviews are critical to the success of local businesses.

Consumers are increasingly relying on online resources to help make purchasing decisions and establishing a strong online presence and reputation is essential in attracting new customers and differentiating from the competition.

As a modern business owner, you should seek to engage with your customers in a way that helps your business grow.

Responding to reviews is important for building a positive online presence and encouraging other consumers to leave their feedback and engage with your business.

During this training, we will take you through best practices in review responding.

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of consumers read online reviews before visiting a business

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of consumers trust online reviews as much as personal recommendations

Why is responding to reviews important?

  • Builds brand awareness and credibility

  • Increases review ratings or ranking on platforms such as Google Reviews, Tripadvisor, Yelp, Zomato...

  • Improves your SEO ranking on Google

  • Increases engagement and online conversions

  • Reduces friction and negative reputation

  • Builds success stories

  • etc...


Covered in the training:

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  • How to respond to positive & negative reviews with examples

  • How to craft your replies

  • Replying on different social media and online review platforms

  • How to increase your business’ star rating

  • Shaping your brand’s tone of voice / personality

  • Speaking your customer language

  • Choosing the best person to be in charge

  • Plus more!

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Get your digital strategy off the ground

With lots more to offer, choose your destinations

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Get in touch about our training programmes.

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